Terms & Conditions

STUDIO PASCOE

Terms & Conditions (Terms)

1. Introduction
   1. In these terms: i) “we”, “our” or “us means Studio Pascoe & it’s agents; ii) “you’ or “your” means the client referred to in the contract.
   2. These terms may be varied by us from time to time. Your continuing instructions to us will amount to your acceptance of these Terms and the basis upon which we are accepting your instructions.
   3. These are the terms and conditional on which we provide our services to you, including any goods where relevant.
   4. Please read these terms carefully, as they must be accepted before the commencement of our contract.

2. How to contact us

1. You can contact us by emailing hello@studiopascoe.com or by calling +44 (0)7541 770248
2. We will contact you by telephone or in writing to the email address you have provided.

3. Definitions. In these terms, the following definitions apply:

‘Writing’ – when we use the terms ‘writing’ and ‘written’ in these terms, this includes emails.

‘Charges’ – the charges and fees payable by you for the supply of Services as set out in the Contract.

‘Client Materials’ – all materials and data (whether in digital or paper form) you supply to us at any time.

‘Contract’ – our agreement with you which will be set out in our quote, invoice and confirmation email.

‘Deliverables’ – all documents, drafts, graphics, materials and proposals we produce in relation to the Services, whether draft or final.

‘Services’ – the services we agree to provide or have provided pursuant to the Contract.

4. Scope of Instructions

1. The scope of our instructions will be set out in the Contract.
2. The Contract will commence only once the Contract and the Terms have been signed by you, and if required, you have made payment to us of the first sum due as set out in the Contract. It will continue until the Services are completed, unless it is terminated earlier in accordance with these Terms.

5. Our obligations

1. We will supply the Service to you in accordance with the Contract and these Terms. In supplying the Services, we will:
   1. Perform the Service with reasonable care and skill; and
   2. Take reasonably care of all Client Materials in our possession and make them available for collection by you on reasonable notice and request.
   3. If we are unable to accept your request for services, we will inform you of this in writing and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we are unable to meet a delivery deadline you have specified.

6. Your obligations

1. You will: i) Co-operate with us in all matters relating to the Services; ii) Provide us promptly with such information as we may need to provide the Services and ensure it is accurate and complete; iii) Review any Deliverables we provide promptly and let us have your comments; and iv) Inform us of any change in your circumstances which may affect your instructions and our ability to provide the Services.
2. Should site visits on your property be required, we will require that you; i) Ensure that your home is safe, and that we and any of our representatives or collaborators have unimpeded access to the site at all times arranged between you and us; and ii) Are available either in person or by telephone during the site visit to answer any queries that may arise during the carrying out of these services.
3. Be available at reasonable times to answer any questions that arise in the duration of our Contract.
4. Any timescales set out in the Contract will be subject to you complying with your obligations in clause 6.1 and 6.3, and may be extended where you do not comply with these obligations.
5. If our ability to provide the Services is prevented or delayed by any act or omission by you or your agents or contractors, we shall: i) Not be liable to you for any costs, charges or losses you incur either directly or indirectly as a result of such prevention or delay; and ii) Be entitled to recover from you our Charges and any additional costs, charges or losses we incur either directly or indirectly as a result of such prevention or delay.
6. Unless supplied by another party or contractor on the project, we will perform our services to the plans and measurements you have given us. You are responsible for ensuring that these plans and measurements are correct.
7. Where revisions to the Contract are required, or additional Services are required by you beyond the original Contract, we will agree a new fee proposal and Contract to be agreed before any additional work is carried out by us.

7. Our standards.

1. Our aim is to provide our services using reasonable care and skill in compliance with the commonly accepted practices and standards of an interior design and consultancy practice. Whilst our hope is that the outcome of the service will give you true satisfaction and pleasure for many years to come, no interior design practice can fully guarantee this, and you acknowledge that: i) All decisions to proceed with any recommendations presented by us, are ultimately your decisions. ii) Our services should be verified with relevant third-party suppliers engaged by you to implement the design (if any). iii) We will have no liability for any dissatisfaction you may experience because of the way in which the design is implements by the third-party suppliers.
2. Our Services will not be suitable or fit for construction purposes (including planning or building regulation consent). You will need to submit all conceptual drawings and materials to relevant third parties (e.g. architects, structural engineers, builders, local councils) for technical interpretation and verification and who will be responsible for the review of all applicable laws, regulations, permissions and compatibility.

8. Third party suppliers.

Where we recommend third party suppliers for your scheme, we may provide you with links to access such suppliers’ website or other contact details for you to be able to correspond with or purchase products or services from them. This information is provided for your information only. If you decide to purchase any products or service from those third parties, you do so solely at your own risk. We cannot make any representation or commitment, and accordingly we cannot be liable for any third-party products or services or your use of them, or your correspondence with any such third part suppliers or any transactions completed, or any contract entered into by you, with any such third-party suppliers. Any contract entered into, and any transaction completed with any third part is between you and the relevant third party and not us.

9. Charges and expenses.

1. Our Charges and the timing of the payment will be set out in the Contract and you agree to pay the Charges in accordance with the Contract
2. In the event that: i) the parameters of the Services change; ii) you request more than the agree rounds of changes to any part of the Deliverables; or iii) there is a delay in completion of the Services because you have not complied with your obligations in clause 6, we will inform you as soon as reasonably practical of any change to our Charges that may apply to the additional work that will be required.
3. Our Charges may include disbursements and expenses payable to third parties which will be charged at cost. These may include printing costs, sample costs and postage. You agree to repay us for such disbursements and expenses we pay on your behalf, and we may ask you to place us in funds before we incur certain disbursement and expenses.
4. If you fail to make any payment due to us under the Contract by the due date: i) We may suspend all Services until payment has been made in full, ii) you will pay interest on any overdue sum from the due date until payment of the overdue sum, whether before or after judgement on a daily basis at a rate of 4% above the Bank of England base rate; and iii) we may use the Deliverable as we see fit.

10. Intellectual property

1. The copyright and all other intellectual property rights in all designs and drawings drawn up by us as part of our service shall belong to us. You are granted a non-exclusive personal license to use and permit third party suppliers engaged by you to use such intellectual property rights to implement our designs for you, but your third-party supplier may not use and are not permitted to use such rights for any other person other than you.
2. You shall ensure that we have all the rights to use the material supplied by you under clause (insert) to perform our services and that they will not infringe any applicable laws, regulations or third-party rights (e.g. the copyright of any other person). You will be responsible for any losses, expenses, and other costs incurred by us which arise as a result of you failing to obtain the necessary permissions to allow us to use such materials.

11. Termination

1. You may terminate the Contract in writing at any time, but we will be entitled to keep the deliverables while there is money owing to us for our Charges under clause (insert)
2. We may decide to stop acting for you only with good reason, for example, if you do not pay our Charges or expenses when they are due, you fail to comply with our request for a payment on account, you fail to provide us with clear instruction or you do not cooperate.
3. During the term of the Contract, if you do not provide any feedback within 28 days of the provision of a Deliverable, you may treat the Service as complete whereupon the balance of our Charges and any other sums that are payable will be immediately due and payable by you.
4. If you or we decide to terminate the Contract, we will still be entitled to receive payment of our Charges for Services performed up to the date of termination and any other sums that may be payable.

12. Limitation of liability

Studio Pascoe’s total liability for any claims arising out of any service agreement shall not exceed the total amount of fees paid by the client under this agreement within the six months preceding the date of the claim.

13. Photography, videography & publicity terms.

1. Studio Pascoe will require the ability to be able take photos and videos onsite for records (before, during, and at the close of a project), and to successfully deliver on the project.
2. Studio Pascoe reserves the right to share progress photos from site on online channels – including but not limited to Instagram and Studio Pascoe’s website and/or blog.
3. Upon completion of a project, Studio Pascoe reserve the right to request a mutually convenient time for a professional photoshoot onsite, to record the final interior schemes & property details.
4. Professional photos shall remain the property of Studio Pascoe and may be publicised on Studio Pascoe website, or with prior consent, in editorial magazines – in print or online.
5. Studio Pascoe will endeavour to protect clients’ privacy in relation to all images captured as per clauses 13.1, 13.2, 13.3 and 13.4. Please make any specific requests clear at the start of the project for agreement by all parties.

14. Jurisdiction

These terms are governed by the laws of England and will be subject to the exclusive jurisdiction of the English courts.